Locations Tab

You use the Locations tab in the Service Level Agreements (SP) application to associate sites, locations or locations within specified location hierarchies with a service level agreement (SLA).

The SLA is applicable to records such as tickets and work orders that reference one of the sites, locations, or location hierarchies on the SLA. If you do not specify location information on the SLA, it might be applied to records with any location.

Note: Other matching criteria apply. See the topic About Applying Service Level Agreements for more information about matching service level agreements to other records.

For information about a field, place the cursor in the field and press Alt + F1.

See Also

Associate Locations with an SLA

Create a Service Level Agreement

About Applying SLAs