Modify a Service Level Agreement

You use the Service Level Agreements (SP) application to modify service level agreements (SLAs). If the SLA status is active, you can edit fields on the Related SLAs and KPIs tabs. If the SLA status is not draft or inactive, you can edit any fields, but certain criteria apply. See the topic About Modifying an SLA for more information.

To modify a service level agreement:

1. In the Service Level Agreements (SP) application, display the SLA that you want to modify.

2. Edit the information as needed. See the linked topics for information on modifying the SLA.

3. When you have finished editing the SLA, click Save SLA to save your changes.

4. Change the status of the SLA to ACTIVE, if appropriate.

See Also

Associate Related SLAs

Create a KPI for an SLA

Associate Contracts with an SLA

Duplicate a Service Level Agreement

Create a Service Level Agreement

Create an Escalation for an SLA

Set a Schedule

Use the SQL Expression Builder