Related SLAs TabRelated SLAs TabYou use the Related SLAs tab in the Service Level Agreements (SP) application to associate service level agreements (SLAs) and to view the relationship of all associated SLAs. You can add:
SLAs that this SLA supports, for example, if the selected SLA is needed for one or more other SLAs to remain in compliance. These are also known as parent SLAs.
SLAs that support this SLA, for example, if other SLAs are needed to keep the selected SLA in compliance. These are also known as child SLAs.
For example, you are an outside facilities service provider and you have a Customer SLA with a company to resolve all elevator outages within 24 hours of being reported. In order to keep your commitment to the customer, you also have a Vendor SLA with a third-party elevator vendor to resolve any issues that you report within 12 hours. In the system, you would open the parent (customer) SLA record, click the Related SLAs tab, and then associate the child (vendor) SLA on the Supporting SLAs subtab.
Considerations for associating related SLAs:
When you select SLAs to associate with the current one, the system validates the commitments of the SLAs you are trying to associate and warns you if there are any conflicting or less stringent commitments.
The system does not allow you to simultaneously associate the same SLA as both a child and parent of another SLA.
You can inactivate an SLA that supports another SLA. The system displays the status of each SLA in the subtabs.
For information about a field, place the cursor in the field and press Alt + F1.