Select SLAsSelect SLAsYou use the Select SLAs dialog box from the Service Level Agreements (SP) application to select SLAs to associate with the current one. After you choose the SLA(s) and click OK, the system validates the commitments of the SLAs you are trying to associate and warns you if there are any conflicting or less stringent commitments. The system only validates one level up and one level down from the current record, checking all direct parents and all direct children of the selected SLA.
For example, the system displays a warning when you select SLAs to associate if:
for a Response commitment, the current SLA response time is greater than any parent SLA response time or less than any child SLA response time.
for a Resolution commitment, the current SLA resolution time is greater than any parent SLA resolution time or less than any child SLA resolution time.
for a Contact commitment, the current SLA contact time is greater than any parent SLA contact time or less than any child SLA contact time.
Tips:
The total number of values is displayed at the top of the table window (example: "1-20 of 155") .
To move between pages, click
Next Page 
and Previous Page 
.
To move up or down a row,
click Next Row 
or Previous Row 
.
Select the check box in the row containing the value you want to use.
Click OK. The system returns the value to the field on the application.
Select the check box next to each value that you want to select.
Click one of the following buttons:
To select the values, click OK. The system returns the values to the field on the application.
To return to the application without returning the selected values, click Cancel.
In the filter field for one or more columns, enter a full or partial value.
For example, to only find values that contain the letter L, enter L.
Click Filter
Table 
to find all records that match the criteria you entered
in the search fields.
Tip: To
see the original list of values, click Clear Fields 
.