Validate an EscalationValidate an EscalationYou can validate an escalation associated with a service level agreement (SLA) from within the Service Level Agreements (SP) application.
From the Service Level Agreements (SP) application, open or create an SLA record.
After you have finished defining or modifying the escalation, select Escalation > Validate Escalation from the Select Action menu. The system displays a message in the Navigation bar if the validation succeeded, or displays a message in a pop-up dialog if any of the SQL expressions failed.
If appropriate,
click Maximize 
to expand the Validation Results table window
and review any validation errors. If an error was found in the condition
for an escalation point, the system highlights the row to let you know
which escalation point had an error. Correct any errors and revalidate.
Click Save SLA
. The system saves the escalation.