Price schedule conditionsPrice schedule conditionsYou add conditions to price schedules to define when the price schedule is applicable to a ticket, work order, or sales order. A price schedule is applied to a ticket, work order, or sales order if the conditions defined on the price schedule match the conditions defined on the ticket, work order, or sales order.
The price schedule is applied to a ticket, work order, or sales order if all the following conditions are met:
The ticket, work order, or sales order matches the classification and internal priority that you specify in the Price Schedule Criteria section of the Conditions tab.
The ticket, work order, or sales order refers to one of the services or service groups that you specify in the Included Services section of the Conditions tab.
The ticket, work order, or sales order meets all the conditions that you specify in the Conditions section of the Conditions tab.
The ticket, work order, or sales order refers to locations, assets, and configuration items (CIs) that are listed on the Locations, Assets, and Configurations Items tabs. Enter conditions on only one of the Locations, Assets, or Configuration Items tabs. Otherwise, a price schedule match is difficult to achieve because the system attempts to match values that are listed on all three tabs. If you enter values on all three tabs, a price schedule is applied to a ticket, work order, or sales order only if one of the listed locations, and one of the listed assets, and one of the listed CIs are referred to on the ticket, work order, or sales order.