Apply templates to ticketsApply templates to ticketsTemplates contain data that appears in common, high-volume tickets. Instead of manually entering standard information each time you create a ticket, you can apply a template, and then modify the applied information.
You can apply only one template to a ticket.
In the appropriate application, display the record to which you want to apply a template.
From the Select
Action menu, select Apply recordname Template.
The application displays any active templates that apply to the current
record. The result set might be filtered.
Select the template that you want to apply, and then click OK. The system confirms the application of the template.