Assign ownership to individual recordsAssign ownership to individual recordsWhen you assign ownership to a defect, incident, investigation, or service request record, the status of the record usually changes to Queued. The status does not change if its value is Resolved. If you prefer, use the Change Status action to use Waiting on Review status instead of Queued status.
Display the record to which you want to assign an owner.
From the Select Action menu, choose Select Owner.
Perform one of the following actions:
To select an individual owner, select the Persons tab and then select a person.
To select an owner group, select the Person Groups tab and then select a person group.
Save the record.