Assign ownership to multiple recordsAssign ownership to multiple recordsYou can simultaneously assign ownership to multiple records of the same type, provided that you assign the records to the same person or person group.
When you assign ownership to a defect, incident, investigation, or service request record, the status of the record usually changes to Queued. The status does not change if its value is Resolved. If you prefer, use the Change Status action to use Waiting on Review status instead of Queued status.
In the appropriate application, on the List tab, filter the list to display the records whose ownership you want to update.
At the bottom of the List tab, select the Select Records check box.
Select the records to which you want to assign ownership:
To select individual records, select the Select Row check box that corresponds to each record.
To select all records, select the Select All Records check box in the header row of the table window.
From the Select Action menu, select Select Owner.
In the Select Owner window, select the Persons tab or the Person Groups tab, and then select an owner or owner group.
Save the record.