Create draft solutions

If no appropriate solution exists for a ticket, you can create a draft solution. After an administrator approves the solution for general use, the solution is available to all users.

To create draft solutions:

1. In the appropriate application, display the record for which you want to create a draft solution.

2. On the Solution Details tab, complete the Symptom, Cause, and Resolution fields as needed.  

3. From the Select Action menu, select Create > Solution. The application creates a solution record with status DRAFT, and displays the identifier of the solution.

See also

Associate solutions with tickets