Log tabLog tabYou use the Log tab to view and create entries about the current record.
The Log tab has the following subtabs:
Work Log: to create, view, edit, and delete work log entries. Use the large free-form text area to add notes for yourself or others. If someone created the originating record in the self-service Create Service Request application, you can make entries visible to self-service users in the self-service View Service Requests application. To edit or delete entries, use the Modify/Delete Work Log action from the Select Action menu. You might need security authorization to perform this action.
Communication Log: to view inbound and outbound communications for the current record; to view any attachments that are associated with a communication. The Communication Log is read-only.
For information about a field, place the cursor in the field and press Alt + F1.