Record ownershipRecord ownershipThe owner of a record is the person or person group that is in charge of the record from an administrative perspective. The owner is the contact person for any issues involving the work.
A record can have multiple owners during its life. You can specify an owner or owner group until the status of the record is Closed. A workflow or escalation process also might assign ownership.
You use the View History action to see the ownership history of a record.
There are two ways to assign ownership. You use the Select Owner action to choose a person or owner. You use the Take Ownership action if you want to be responsible for that record.