Types of record relationshipsTypes of record relationshipsThe Related Records tab lists records that are related to the current record, and the type of relationship that exists between each pair of records.
Tickets and work orders can have the following relationship types. The current record refers to the record whose application you are using; for example, if you are using the Incidents (Oil) application, the incident record is the current record. The related record refers to the record on the Related Records tab.
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Relationship Type |
Description |
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FOLLOWUP |
The related record was generated through the Create > Recordtype action in the current application. |
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ORIGINATOR |
The current record was generated through the Create > Recordtype action, in the application that is associated with the related record. |
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RELATED |
The records were related to one another through one of the following buttons:
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Tickets can also have the following relationship types:
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Relationship Type |
Description |
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ISGLOBAL |
The related record is a global incident or investigation record. |
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RELATEDTOGLOBAL |
The related record was associated with the current record through the Relate Records to Global Issue button in the Show Similar Tickets action. |
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RELATEDTOLOCAL |
The related record was associated with the current record through the Relate Records to Local Issue button in the Show Similar Tickets action. |
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RELATEDTOREGIONAL |
The related record was associated with the current record through the Relate Records to Regional Issue button in the Show Similar Tickets action. |