View service level agreements View service level agreements You use the View SLAs action to view any service level agreements (SLAs) applied to the record. When you select View SLAs for a work order, the system displays the service level agreements applied to the work order and its tasks. The View SLAs dialog box is read-only.
For more information about service level agreements, refer to Service Level Agreements help.
Display the record whose SLAs you want to view. If the record has one or more SLAs applied to it, the SLA Applied check box is selected.
From the Select Action menu, select View SLAs. The system displays all active SLAs for the selected record.
To view the details
of an SLA, click View Details 
next to the SLA.
Click OK to close the View SLA dialog box and return to the record.