Work log entries

You can create work log entries to document work that was performed or must be performed to resolve an issue, or to provide or solicit information to help resolve an issue. You can also modify or delete certain work log entries. The application saves every change to a work log entry.

The work log displays entries for the existing record, any originating record, and any follow-up records. If the originating record was created in the self-service Create Service Request application, you can select the Viewable check box to make work log entries visible to self-service users in the self-service View Service Requests application. The Viewable check box is not available in all applications.

In most applications, you manage work log entries on the Work Log subtab of the Log tab. In the MOC (Oil) application, that subtab is on the Change Log tab.

See also

Change work log entries