Response plan statusResponse plan statusA response plan record can have a status of Draft, Active, or Inactive.
DRAFT – Default status for new records. The response plan is not approved for use on other records. You can modify or delete a response plan that has a status of DRAFT. After you change from this status, you cannot change status back to DRAFT. Response plan records with a status of DRAFT cannot be applied to tickets, work orders, or sales orders.
ACTIVE – A response plan must be active to be associated with tickets, work orders, or sales orders. You cannot modify or delete a response plan record that has an ACTIVE status. Change the status to INACTIVE if you need to modify the record.
INACTIVE – Inactive response plans cannot be applied to tickets, work orders, or sales orders. You can modify or delete a response plan that has a status of INACTIVE.