<html><head><meta name="color-scheme" content="light dark"></head><body><pre style="word-wrap: break-word; white-space: pre-wrap;">Copyright International Business Machines Corporation [2006, 2007].
All rights reserved. US Government Users Restricted Rights - Use,
duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.

PRODUCT     : Netcool®/Proviso®
INTERIM FIX : 1.1.0.0-TIV-PROV-IF0033
RELEASE     : Tivoli Netcool Proviso v4.4.1
DATE        : 2008/10/2
LAST UPDATE : 2008/10/2

You should print and read this document and all associated references
before applying this maintenance package. The online page where this
package was downloaded is the most up to date information and supersedes
all other versions of this document.

I. MAINTENANCE DELIVERY VEHICLE:
  Interim Fix:
  1.1.0.0-TIV-PROV-IF0033
  Supersedes:

  Content:

	Fixes for the following issues:

	APARS: IZ30595


II. PREREQUISITES:
	Tivoli Netcool Proviso v4.4.1
	

III. INSTALLATION INSTRUCTIONS:
   IMPORTANT NOTES:
      1. INSTALLING ON TOP OF NON-SUPERSEDED INTERIM FIXES.
            If you are installing this package on systems where previous interim fixes
            or fixpacks have been applied, that are not superseded by this package, you
            may loose the fixes provided by IBM Support.
            Please review carefully the binaries changed sections of the packages or
            contact IBM Support for further assistance.

    GENERAL INSTALLATION
    Uncompress and untar the package 1.1.0.0-TIV-PROV-IF0033.tar.gz

     1) Log into the machine where you wish to apply the patch as pvuser
	  the patch will only apply to components that are running on that 
	  machine...components running on other machines will not be affected)

     2) Change to the root directory of the installation and source the datamart.env
        command:
		$ . ./dataMart.env
    

     3) Create a directory called /opt/datamart/IFs/ and Extract the installable jar from 
	  the tarfile 1.1.0.0-TIV-PROV-IF0033.tar, and copy them into this newly created 
	  directory  

     4) cd to the new directory and run the following command to install the contents of 
	  the standalone installer
	  java -jar acmepacket_1.1.0.0_if0033_build_000.jar

	  This will launch the standalone Application Pack Installer 
	  Verify that the Desired Application Pack is selected in the Feature Selection screen --&gt; Click Next
	  Change the DB Host entry if applicable, Input the proper Db Password (In most cases PV) --&gt; Click Next
	  Modify the Silver Stream Password entry if necessary --&gt; Click Next
	  When Installation Completes Click on Finish.

     5) This fix will modify the AP~Specific~SNMP~Carrier VOIP~Infrastructure~Session Border Controller~ACME Packet~Device~Unsuccessful Calls formula 
	  to take into account the Current Active Sessions.

	  Original Formula:
	  Dim I0 AS Integer Default * NAME AgentIndex;
	  V1=OIDVAL(Sum(*,distrib(delta(sysUpTime.0), "default:1") * delta(apCombinedStatsTotalSessionsOutbound.%I0)));
	  V2=OIDVAL(Sum(*,distrib(delta(sysUpTime.0), "default:1") * delta(apCombinedStatsTotalSessionsInbound.%I0)));
	  V3=OIDVAL(Sum(*,distrib(delta(sysUpTime.0), "default:1") * delta(apCombinedStatsPeriodAnswers.%I0)));
	  %V1+%V2-%V3

	  Updated Formula:
	  Dim I0 AS Integer Default * NAME AgentIndex;
	  V1=OIDVAL(Sum(*,distrib(delta(sysUpTime.0), "default:1") * delta(apCombinedStatsTotalSessionsOutbound.%I0)));
	  V2=OIDVAL(Sum(*,distrib(delta(sysUpTime.0), "default:1") * delta(apCombinedStatsTotalSessionsInbound.%I0)));
	  V3=OIDVAL(Sum(*,distrib(delta(sysUpTime.0), "default:1") * delta(apCombinedStatsPeriodAnswers.%I0)));
	  V4=OIDVAL(Sum(*,distrib(delta(sysUpTime.0), "default:1") * delta(apCombinedStatsCurrentActiveSessionsInbound.%I0)));
	  V5=OIDVAL(Sum(*,distrib(delta(sysUpTime.0), "default:1") * delta(apCombinedStatsCurrentActiveSessionsOutbound.%I0)));
	  %V1+%V2+%V4+%V5-%V3
 
    

IV. UNINSTALLATION INSTRUCTIONS:
       

V. MODIFIED FILES:
      


VI. KNOWN DEFECTS OR LIMITATIONS:
	None.

VII. ADDITIONAL INFORMATION:

IX. CONTACTING IBM SOFTWARE SUPPORT
     IBM Software Support provides assistance with product defects.

     Before you submit your problem to IBM Software Support, ensure that your 
     company has an active IBM software maintenance contract, and that you are 
     authorized to submit problems to IBM. The type of software maintenance contract 
     that you need depends on the type of product you have:

     For IBM distributed software products (including, but not limited to, Tivoli, 
     Lotus, and Rational products, as well as DB2 and WebSphere products that run 
     on Windows or UNIX operating systems), enroll in Passport Advantage in one of 
     the following ways:

     Online: 
     Go to the Passport Advantage Web site at 
     http://www.lotus.com/services/passport.nsf/WebDocs/Passport_Advantage_Home
     and click How to Enroll.

     By phone: 
     For the phone number to call in your country, go to the "Contacts" page of 
     the IBM Software Support Handbook at http://techsupport.services.ibm.com/guides/contacts.html
     and click the name of your geographic region.

     If you have a Subscription and Support (S &amp; S) contract, go to the Software
     Service Request Web site at https://www.techsupport.services.ibm.com/ssr/login.

     If you have IBMLink, CATIA, Linux, S/390, iSeries, pSeries, zSeries, or another 
     support agreement, go to the IBM Support Line Web site at 
     http://www.ibm.com/services/us/index.wss/so/its/a1000030/dt006.

     For IBM eServer software products (including, but not limited to, DB2 and 
     WebSphere products that run in zSeries, pSeries, and iSeries environments), you can 
     purchase a software maintenance agreement by working directly with an IBM sales 
     representative or an IBM Business Partner. For more information about support for 
     eServer software products, go to the IBM Technical Support Advantage Web site at 
     http://www.ibm.com/servers/eserver/techsupport.html.

     If you are not sure what type of software maintenance contract you need, call 
     1-800-IBMSERV (1-800-426-7378) in the United States. From other countries, go to 
     the "Contacts" page of the IBM Software Support Handbook at 
     http://techsupport.services.ibm.com/guides/contacts.html and click the name of 
     your geographic region for phone numbers of people who provide support for your location.

     To contact IBM Software support, follow these steps:
      1. Determine the business impact of your problem.
      2. Describe your problem and gather background information.
      3. Submit your problem to IBM Software Support.

     Determine the business impact of your problem:
     When you report a problem to IBM, you are asked to supply a severity level. Therefore, 
     you need to understand and assess the business impact of the problem that you are reporting.
     Use the following criteria:

     Severity 1
     The problem has a critical business impact: You are unable to use the program, 
     resulting in a critical impact on operations. This condition requires an 
     immediate solution.

     Severity 2
     This problem has a significant business impact: The program is usable, but 
     it is severely limited.

     Severity 3
     The problem has some business impact: The program is usable, but fewer 
     significant features (not critical to operations) are available.

     Severity 4
     The problem has minimal business impact: The problem causes little impact on
     operations, or a reasonable circumvention to the problem was implemented.

    Describe your problem and gather background information
     When describing a problem to IBM, be as specific as possible. Include all
     relevant background information so that IBM Software Support specialists can
     help you solve the problem efficiently. To save time, know the answers to
     these questions:

      What software versions were you running when the problem occurred?

      Do you have logs, traces, and messages that are related to the problem symptoms?
      IBM Software Support is likely to ask for this information.

      Can you re-create the problem? If so, what steps do you perform to re-create
      the problem?

      Did you make any changes to the system? For example, did you make changes to the
      hardware, operating system, networking software, or other system components?

      Are you currently using a workaround for the problem? If so, please be prepared to
      describe the workaround when you report the problem.

    Submit your problem
    You can submit your problem to IBM Software Support in one of two ways:

    Online: Go to the Submit and track problems tab on the IBM Software Support site at 
    http://www.ibm.com/software/support/probsub.html. Type your information into the 
    appropriate problem submission tool.

    By phone: For the phone number to call in your country, go to the "Contacts" page 
    of the IBM Software Support Handbook at 
    http://techsupport.services.ibm.com/guides/contacts.html 
    and click the name of your geographic region.

    If the problem you submit is for a software defect or for missing or inaccurate 
    documentation, IBM Software Support creates an Authorized Program Analysis Report 
    (APAR). The APAR describes the problem in detail.

    Whenever possible, IBM Software Support provides a workaround that you can implement 
    until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on 
    the Software Support Web site daily, so that other users who experience the same 
    problem can benefit from the same resolution.





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