820   Canister type is incompatible with enclosure model

Explanation

The node canister has detected that it has a hardware type that is not compatible with the control enclosure MTM, such as a node canister with hardware type 500 in an enclosure with MTM 2076-624.

This is an expected condition when a control enclosure is being upgraded to a different type of node canister.

User response

  1. Check that all the upgrade instructions have been followed completely.
  2. Use the management GUI to run the recommended actions for the associated service error code.
Parent topic: Error event IDs and error codes