Service and support

The system provides several options to help you to identify and resolve problems that may require assistance from service support personnel.

Support assistance
Support assistance enables support personnel to access the system to complete troubleshooting and maintenance tasks. More access controls can be added to individual sessions by the system administrator. You can configure either local support assistance, where support personnel visit your site to fix problems with the system, or remote support assistance. Both local and remote support assistance uses secure connections to protect data exchange between the support center and system. More access controls can be added by the system administrator. Assistance can be provided at your location or through a remote connection to your system.

Parent topic: Technical overview