712 A SAS adapter has a PCI error.

Explanation

A SAS adapter has a PCI error. On Storwize® V7000, FlashSystem 7200, FlashSystem 9100, and FlashSystem 9200, the adapter is on the node canister system board.

Data:
  • On Storwize V5000, Storwize V5000E, FlashSystem 5000, Storwize V7000, FlashSystem 7200, FlashSystem 9100, and FlashSystem 9200, a number that indicates the adapter location. Location 0 indicates the adapter that is integrated into the system board is being reported.
  • On SAN Volume Controller, IBM Spectrum Virtualize, and IBM Spectrum Virtualize for Public Cloud, a number that indicates the adapter location. The location indicates an adapter slot. See the node description for the definition of the adapter slot locations.

User response

  1. If possible, use the management GUI to run the suggested actions for the associated service error code.
  2. On Storwize V7000, FlashSystem 7200, FlashSystem 9100, and FlashSystem 9200, use the procedures to restart (physically remove and reseat) a node canister.
  3. On Storwize V7000, FlashSystem 7200, FlashSystem 9100, FlashSystem 9200, Storwize V5000, Storwize V5000E, and FlashSystem 5000, locate the adapter on the system board and replace the node canister by using the remove and replace procedures.
  4. On SAN Volume Controller, replace the adapter by using the remove and replace procedures. If this procedure does not fix the problem, replace the system board.
  5. On IBM Spectrum Virtualize for Public Cloud and IBM Spectrum Virtualize, contact your hardware manufacturer.
Possible Cause-FRUs or other cause:
  • On SAN Volume Controller, SAS adapter
  • On SAN Volume Controller, system board
  • On Storwize V7000, FlashSystem 7200, FlashSystem 9100, FlashSystem 9200, Storwize V5000, Storwize V5000E, and FlashSystem 5000, node canister