CMMVC9219E The command failed because the remote support feature has already been enabled.

Explanation

The chsra -remotesupport enable command was entered when remote support assistance was already enabled.

User response

If all you wanted was to enable remote support assistance, no further action is required.

If you ran the chsra command to modify the -idletimeout parameter, complete the following steps:
  1. Disable remote support by running the chsra -remotesupport disable command.
  2. Enable remote support with an idle timeout, as in the following example:
    chsra -remotesupport enable -idletimeout 60

    This example sets the idle timeout to 60 minutes.

If your support representative advised you to add a new support center, or if you want to configure a proxy server, complete the following steps:
  1. Disable support assistance by using the chsra -disable command.
  2. Configure the new support center or proxy server by using the mksystemsupportcenter command.
  3. Enable local and remote support assistance as required by using the chsra -enable and chsra -remotesupport enable commands.