MAP 5550: 10G Ethernet and Fibre Channel over Ethernet personality enabled adapter port

MAP 5550: 10G Ethernet helps you solve problems that occur on a SAN Volume Controller 2145-CG8 or SAN Volume Controller 2145-DH8 with 10G Ethernet capability, and Fibre Channel over Ethernet personality enabled.

Before you begin

Note: The service assistant GUI might be used if there is no front panel display, for example on the SAN Volume Controller 2145-DH8.

If you are not familiar with these maintenance analysis procedures (MAPs), first read Using the maintenance analysis procedures.

This MAP applies to the SAN Volume Controller 2145-CG8 and SAN Volume Controller 2145-DH8 models with the 10G Ethernet feature installed. Be sure that you know which model you are using before you start this procedure. To determine which model you are working with, look for the label that identifies the model type on the front of the node. Check that the 10G Ethernet adapter is installed and that an optical cable is attached to each port.

If you experience a problem with error code 805, go to MAP 5500: Ethernet.

If you experience a problem with error code 703 or 723, go to Fibre Channel and 10G Ethernet link failures.

You might be sent here for one of the following reasons:
  • A problem occurred during the installation of a SAN Volume Controller system and the Ethernet checks failed
  • Another MAP sent you here

About this task

Perform the following steps:

Procedure

  1. Is node error 720 or 721 displayed on the front panel of the affected node or is service error code 1072 shown in the event log?
    YES
    Go to step 11.
    NO
    Go to step 2.
  2. (from step 1) Perform the following actions from the front panel of the affected node:
    1. Press and release the up or down button until Ethernet is shown.
    2. Press and release the left or right button until Ethernet port 3 is shown.

    Was Ethernet port 3 found?

    No
    Go to step 11
    Yes
    Go to step 3
  3. (from step 2) Perform the following actions from the front panel of the affected node:
    1. Press and release the up or down button until Ethernet is shown.
    2. Press and release the up or down button until Ethernet port 3 is shown.
    3. Record if the second line of the display shows Link offline, Link online, or Not configured.
    4. Press and release the up or down button until Ethernet port 4 is shown.
    5. Record if the second line of the display shows Link offline, Link online, or Not configured.
    6. Go to step 4.
  4. (from step 3) What was the state of the 10G Ethernet ports that were seen in step 3?
    Both ports show Link online
    The 10G link is working now. Verify the repair by continuing with MAP 5700: Repair verification.
    One or more ports show Link offline
    Go to step 5.
    One or more ports show Not configured
    For information about the port configuration, see the CLI command cfgportip description in the SAN Volume Controller Information Center for iSCSI.
    For Fibre Channel over Ethernet information, see the CLI command lsportfc description in the SAN Volume Controller Information Center. This command provides connection properties and status to help determine whether the Fibre Channel over Ethernet is a part of a correctly configured VLAN.
  5. (from step 4) Is the amber 10G Ethernet link LED off for the offline port?
    YES
    Go to step 6
    NO
    The physical link is operational. The problem might be with the system configuration. See the configuration topic "iSCSI configuration details" and "Fibre Channel over Ethernet configuration details" in the SAN Volume Controller Information Center.
  6. (from step 5) Perform the following actions:
    1. Check that the 10G Ethernet ports are connected to a 10G Ethernet fabric.
    2. Check that the 10G Ethernet fabric is configured.
    3. Pull out the small form-factor pluggable (SFP) transceiver and plug it back in.
    4. Pull out the optical cable and plug it back in
    5. Clean contacts with a small blast of air, if available.
    6. Go to step 7.
  7. (from step 6) Did the amber link LED light?
    YES
    The physical link is operational. Verify the repair by continuing with MAP 5700: Repair verification.
    NO
    Go to step 8.
  8. (from step 7) Swap the 10G SFPs in port 3 and port 4, but keep the optical cables connected to the same port.

    Is the amber link LED on the other port off now?

    YES
    Go to step 10.
    NO
    Go to step 9.
  9. (from step 8) Swap the 10G Ethernet optical cables in port 3 and port 4.

    Observe how the amber link LED changes. Swap the cables back.

    Did the amber link LED on the other port go off?

    YES
    Check the 10G Ethernet optical link and fabric that is connected to the port that now has the amber LED off. The problem is associated with the cable. The problem is either in the optical cable or the Ethernet switch. Check that the Ethernet switch shows that the port is operational. If it does not show that the port is operational, replace the optical cable. Verify the repair by continuing with MAP 5700: Repair verification.
    NO
    Go to step 11.
  10. (from step 8) Perform the following actions:
    1. Replace the SFP that now has the amber link LED off.
    2. Verify the repair by continuing with MAP 5700: Repair verification.
  11. (from steps 1, 2, and 9) Have you already removed and replaced the 10G Ethernet adapter?
    YES
    Go to step 12.
    NO
    Perform the following actions:
    1. Remove and replace the 10G Ethernet adapter.
    2. Verify the repair by continuing with MAP 5700: Repair verification.
  12. (from steps 11) Replace the 10G Ethernet adapter with a new one.
    1. Replace the 10G Ethernet adapter.
    2. Verify the repair by continuing with MAP 5700: Repair verification.
Parent topic: Using the maintenance analysis procedures
Related reference:
iSCSI configuration details for host connections
cfgportip