Enterprise Class Support
Enterprise Class Support is a feature of SAN Volume Controller 2147-SV1, 2147-12F, 2147-24F, and 2147-92F. SAN Volume Controller 2147-SV1 and related expansion enclosures are physically identical to the equivalent models of SAN Volume Controller 2145-SV1 and related expansion enclosures, but include Enterprise Class Support and a three-year warranty instead of a one-year warranty.
Enterprise Class Support includes the following services:
- Technical advisor support, for improved usage planning and problem management
- IBM Service Support Representatives (SSRs) to perform the following tasks:
- Onsite product setup and installation (including software)
- Configuration support
- Installation of up to six software updates (onsite and remote) during the warranty period
- Enhanced response times for Severity 1 problems
SAN Volume Controller 2147-SV1 nodes can be clustered with SAN Volume Controller 2145-SV1 nodes only if the additional IBM® Support Terms and Conditions service that upgrades SAN Volume Controller 2145-SV1 to the equivalent SAN Volume Controller 2147-SV1 is purchased.