Event reporting
Events that are detected are saved in an event log. As soon as an entry is made in this event log, the condition is analyzed. If any service activity is required, a notification is sent, if you set up notifications.
Event reporting process
The following methods are used to identify a new event:
- If you enabled Simple Network Management Protocol (SNMP), an SNMP trap is sent to an SNMP manager that is configured by the customer.
- If enabled, log messages can be forwarded on an IP network by using the syslog protocol.
- If enabled, event notifications can be forwarded by email by using Simple Mail Transfer Protocol (SMTP).
- Call Home can be enabled so that critical faults generate a problem management record (PMR) that is sent in an email to the appropriate support center.
- Understanding event codes
The system generates informational event codes when significant changes to the state of the system are detected. - Node errors
If an error occurs on a system, an event ID and an associated error code are generated. - Event notifications
The system can use Simple Network Management Protocol (SNMP) traps, syslog messages, and call home emails to notify you and the support center when significant events are detected. Any combination of these notification methods can be used simultaneously. Notifications are normally sent immediately after an event is raised. However, there are some events that might occur because of active service actions. If a recommended service action is active, these events are notified only if they are still unfixed when the service action completes. - Power-on self-test
When you turn on the system, the system board performs self-tests. During the initial tests, the hardware boot symbol is displayed. - Understanding the error codes
Error codes are generated by the event-log analysis and system configuration code. - Viewing the messages and codes
System messages and codes are returned for error conditions and operational status information. - Viewing logs and traces
The system maintains log files and trace files that can be used to manage your system and diagnose problems. - Inventory information email
An inventory information email summarizes the hardware components and configuration of a system. Service personnel can use this information to contact you when relevant software updates are available or when an issue that can affect your configuration is discovered. It is a good practice to enable inventory reporting.
Parent topic: Troubleshooting
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