MAP 5500: Ethernet

MAP 5500: Ethernet helps you solve problems that occur on the system Ethernet connections.

1. Is any node in the system reporting error code 805?

   YES

   Go to step 6.

   NO

   Go to step 2.

2. Is the system reporting error 1400 in the event log?

   YES

   Go to step 4.

   NO

   Go to step 3.

3. Are you experiencing Ethernet performance issues?

   YES

   Go to step 9.

   NO

   Go to step 10.

4. (from step 2) On all nodes, complete the following actions:
   1. Check Ethernet port 1.
   2. If Ethernet port 1 shows link offline, record this port as one that requires fixing.
   3. If the system is configured with two Ethernet cables per node, check Ethernet port 2 and repeat the previous step.
   4. Go to step 5.
5. (from step 4) Are any Ethernet ports that have cables attached to them reporting link offline?

   YES

   Go to step 6.

   NO

   Go to step 10.

6. (from step 5) Do the system nodes have one or two cables connected?

   One

   Go to step 7.

   Two

   Go to step 8.

7. (from step 6) Complete the following actions:
   1. Plug the Ethernet cable from that node into the Ethernet port 2 from a different node, as shown in Figure 1.
   2. If the Ethernet link light is illuminated when the cable is plugged into Ethernet port 2 of the other node, replace the system board of the original node.

      

      •  1  1 Gbps Ethernet port 1
      •  2  1 Gbps Ethernet port 2
      •  3  1 Gbps Ethernet port 3
   3. If the Ethernet link light does not illuminate, check the Ethernet switch or hub port and cable to resolve the problem.
   4. Verify the repair by continuing with MAP 5700: Repair verification.
8. (from step 5 or step 6) Complete the following actions:
   1. Plug the Ethernet cable from that node into another device, for example, the SSPC .
   2. If the Ethernet link light is illuminated when the cable is plugged into the other Ethernet device, replace the system board of the original node.
   3. If the Ethernet link light does not illuminate, check the Ethernet switch/hub port and cable to resolve the problem.
   4. Verify the repair by continuing with MAP 5700: Repair verification.
9. (from step 3) Complete the following actions:
   1. Check all Speed port 1 and Speed port 2 panels for the speed and duplex settings. The format is: <Speed>/<Duplex>.
      1. Check Speed 1.
      2. If Speed 1 shows link offline, record this port as one that requires fixing.
      3. If the system is configured with two Ethernet cables per node, check Speed 2 and repeat the previous step.
   2. Check that the system port negotiated at the highest speed available on the switch. All nodes have gigabit Ethernet network ports.
   3. If the Duplex setting is half, complete the following steps:
      1. There is a known problem with gigabit Ethernet when one side of the link is set to a fixed speed and duplex and the other side is set to autonegotiate. The problem can cause the fixed side of the link to run at full duplex and the negotiated side of the link to run at half duplex. The duplex mismatch can cause significant Ethernet performance degradation.
      2. If the switch is set to full duplex, set the switch to autonegotiate to prevent the problem described previously.
      3. If the switch is set to half duplex, set it to autonegotiate to allow the link to run at the higher bandwidth available on the full duplex link.
   4. If none of the above are true, call your support center for assistance.
10. (from step 2)

    A previously reported fault with the Ethernet interface is no longer present. A problem with the Ethernet might have been fixed, or there might be an intermittent problem. Check with the customer to determine that the Ethernet interface has not been intentionally disconnected. Also, check that there is no recent history of fixed Ethernet problems with other components of the Ethernet network.

    Is the Ethernet failure explained by the previous checks?

    NO

    There might be an intermittent Ethernet error. Complete these steps in the following sequence until the problem is resolved:

    1. Use the Ethernet hub problem determination procedure to check for and resolve an Ethernet network connection problem. If you resolve a problem, continue with MAP 5700: Repair verification.
    2. Determine whether similar Ethernet connection problems occurred recently on this node. If they have, replace the system board.
    3. Verify the repair by continuing with MAP 5700: Repair verification.

    YES

    Verify the repair by continuing with MAP 5700: Repair verification.